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Frequently asked questions
Twelve questions we actually get, answered with the same numbers our checkout uses.
What we sell
Do you sell pet food or medicine?
No. We sell supplies only — beds, bowls, feeders, grooming kit, carriers and cat furniture. We do not sell food, treats, supplements, medicine or live animals.
How do I pick the right bed size?
Measure the animal nose to tail base while lying flat and add four to six inches. Every listing gives outer dimensions in inches and the animal size it suits.
Is the cover washable?
Every listing states whether the cover comes off and whether it is machine washable. Where an item can only be spot cleaned, we say so.
My cat refuses the bed. Can I return it?
If it has been used we cannot take it back for hygiene reasons. Before it is used, the change-of-mind window in our Return & Refund Policy applies. Ask us at care@feedmepets.shop before ordering if you are unsure about size.
Payment and tax
How can I pay?
UPI or Cash on Delivery. Those are the only two methods on this site. We do not accept credit cards, debit cards, net banking, wallets or international payment methods, and no card details are collected through our checkout.
Can you give me a GST tax invoice?
No. We are not registered for GST. Based on the business’s current circumstances, GST registration is not applicable to the business at this time, so GST is not charged separately and we cannot issue a GST tax invoice bearing a GSTIN. An order invoice is included with the parcel; it is not a GST tax invoice.
Is there an extra charge for Cash on Delivery?
No. Cash on Delivery carries the same delivery charge as a prepaid order and there is no separate COD fee. It is available for eligible orders and PIN codes.
Delivery
What does delivery cost and how long does it take?
Free shipping on orders of ₹699 and above; a flat ₹49 applies below that. Orders are packed and handed to the courier within 1-2 business days. Transit is typically 2-4 business days to metro cities and 4-8 business days elsewhere — about 3-6 business days in total for metro cities and 5-10 business days for the rest of India. These are estimates, not guaranteed dates.
How do I track my order?
Use your Order ID and the order email on our Track your order page, or reply to the confirmation email. A courier tracking number is sent once the parcel leaves Thane.
Returns
My item arrived damaged. What do I do?
Contact us within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and settles the claim fastest, but it is not a condition. We arrange a replacement or a refund where applicable.
How long do I have to change my mind?
Tell us within 10 days of delivery. The item must be unused and unwashed, in its original packaging. For a change-of-mind return you pay the return courier charge; for a damaged, wrong or incomplete order we pay it.
When will I get my money back?
Within 5 business days of the returned item being received and checked. There is no restocking fee. A duplicate payment on the same order is refunded within 5 business days after we confirm the duplicate transaction.
Not answered here?
care@feedmepets.shop · +91 83560 77535 · Customer service: 9:30 AM – 11:30 PM IST, daily
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